Ontology

Daizo · live ontology.

8 entities, 9 relationships, synced 14s ago. Order is the spine — every other entity is one hop away. Dashed nodes are source feeds, not first-class entities.

Daizo · live ontology8 entities · 9 relationships
Live
placed by contains ships as billed via via paid by for may raise Order · 2,847 total · 47 placed today Order 2,847 Customer · 12,847 total · 38% repeat rate Customer 12,847 Product · 142 SKUs · DZ-001 refund spike active Product 142 SKUs Shipment · 412 in flight · 1 stuck 72h Shipment 412 Invoice · 1,203 issued · 14 reconciled today Invoice 1,203 Wholesale · 87 accounts · $312k MTD Wholesale 87 accts Payment · $847k YTD · last $4,800 1m ago Payment $847k Ticket · 37 open · avg first response 14m Ticket 37 open Inventory Source · Shopify Inventory API · synced 14s ago Inventory SOURCE Stockist Source · Mitsuki Optics PO feed · synced 2m ago Stockist SOURCE
● solid = relationship · ┄ dashed = source feed · hover any node Product · DZ-001 ring pulsing red · linked to ROOM-041
Active patterns

Live signals from the graph.

What the graph noticed this month — connections that wouldn't show up in any single tool.

92%
Repeat purchase rate for customers whose first order ships under 4 days vs 61% when it ships over 4 days.
Order × Shipment × Customer
$840
Average LTV for customers acquired through Friday-evening Klaviyo flows vs $290 from paid social. Same product, different attribution path.
Campaign × Customer × LTV
3.8%
Refund rate on DZ-001 jumped from 2.1% baseline. 9 of 11 returns mention "tight at the temple" — physical product issue, not service.
Product × Ticket × Review
Schema

Entities, fields, relationships.

Every entity in the ontology, what it tracks, and how it connects.

EntityKey fieldsConnects to
Order2,847 total id · placed_at · total · status
customer_id · channel · attribution		 placed byCustomer
containsProduct
ships asShipment
billed viaInvoice
Customer12,847 total id · email · first_order_at · ltv
segment · churn_score · region		 placesOrder
may raiseTicket
belongs toWholesale (if B2B)
Product142 SKUs sku · variant · cost · msrp
stock_on_hand · supplier_id		 appears inOrder
supplied byStockist (source)
tracked inInventory (source)
Shipment412 in flight id · order_id · carrier · status
shipped_at · delivered_at		 fulfillsOrder
Invoice1,203 issued id · order_id · amount · status
issued_at · paid_at		 billsOrder
paid byPayment
Wholesale87 accounts id · company · NET terms · ACV
account_manager · status		 groupsCustomer
routesOrder (via VIA edge)
Payment$847k YTD id · invoice_id · method · amount
captured_at · processor		 settlesInvoice
Ticket37 open id · customer_id · subject · status
first_response_min · sentiment		 raised byCustomer
aboutOrder or Product
Reasoning

Reasoning chains, this month.

How agents traverse the graph to make a call. Each chain is a hop-by-hop walk from a source entity to a decision.

4 chains executed
All auto-resolved · 0 escalations
Refund spike investigation
01Product · DZ-001 refund rate hit 3.8% (baseline 2.1%)
02Hop to Ticket · 9 of 11 returns mention "tight at temple"
03Hop to Review · same complaint pattern in 14d
04Cross-ref Product spec · 1.4mm wider temple in last batch
05Action: flag batch, notify Mitsuki, draft reorder w/ corrected spec
Scout + Vera · 5h ago · 4 hops · ROOM-035
Reorder timing
01Product · DZ-001 stock = 14u, threshold = 50u
02Hop to Order · 7d sell-through = 11u/day
03Hop to Stockist source · Mitsuki lead time = 14d
04Compute: days of cover < lead time → reorder now
05Action: draft 120u PO covering 14d lead + 30d buffer
Scout · 2h ago · 4 hops · ROOM-041
Churn-risk segmentation
01Customer · 12 buyers silent 30d, prior cadence 14d
02Hop to Order · all 12 had >$200 LTV, repeat cohort
03Hop to Ticket · 0 complaints, 0 negative signals
04Decision: high-value, no friction → soft re-engagement
05Action: trigger Klaviyo flow, no discount yet
Milo · 14m ago · 4 hops · auto-resolved
Stuck order chase
01Order · ORD-4412 · last update 72h ago
02Hop to Shipment · null carrier, no tracking
03Hop to Customer · Tariq W., $1,240 order, repeat buyer
04Decision: high-value + stale → personal touch needed
05Action: draft personalized reply, hold for human eyes
Chase · 34m ago · 4 hops · ROOM-038
v4 · ontologyworkspace